गोपनीयता नीति

StribePOS is operated by RETAIL SALE SOLUTIONS (HK) LIMITED (零售銷售解決方案（香港）有限公司), Hong Kong Business Registration No. 80094356 (“StribePOS”, “we”, “us”). We respect the privacy of the retail businesses and individuals who use our website and our point-of-sale (POS) software and hardware, and this policy explains how we collect, use, and protect personal data.

StribePOS is a business-to-business (B2B) product: our customers are retail businesses, and we act as a data processor for the sales, inventory, and customer data those businesses run through our POS system. This policy covers the personal data we collect directly (for example, from the people who set up and manage a StribePOS account), not the data our customers themselves choose to enter into the platform when operating their business.

Data we collect

When you enquire about StribePOS, book a demo, register for an account, or purchase our software or hardware, we may collect:

Name, business name, email address, and phone number
Business and delivery address (for hardware orders and installation)
Payment and billing information (used to process subscription and hardware payments; full card details are handled by our payment processor and are not stored on our servers)
Account credentials and configuration settings for your StribePOS instance
Support requests, demo booking details, and other correspondence with our team
Website usage data collected through cookies or similar technologies

How we use your data

We use the data described above to:

Process demo requests, orders, and subscription payments
Set up, configure, and provide support for your POS software and hardware
Communicate with you about your account, orders, or support requests
Improve our website, product, and service quality
Meet our legal and regulatory obligations

We do not sell your personal data. We may share it only in the following circumstances:

With payment processors, to process subscription and hardware payments
With shipping and logistics providers, to deliver hardware orders
With integration partners you choose to connect (for example, Shopify, when you enable O2O sync: the data needed to keep your inventory and orders in sync is shared directly between your StribePOS account and your own Shopify store)
With our infrastructure and hosting providers, who process data on our behalf under confidentiality obligations
Where required to comply with the law or a valid request from a government or regulatory authority

Data security

We use reasonable technical and administrative measures to protect personal data, including encrypted storage and transmission, restricted access to personal data, and regular review of our security practices.

Access and correction of your data

You can contact us at any time to access, correct, or ask about the personal data we hold about you or your business.

Use of cookies

We use cookies and similar technologies on our website to remember your preferences (such as your selected language and currency) and to understand how visitors use our site. You can disable cookies in your browser settings, though some parts of the website may not work as intended.

Third-party links

Our website may link to third-party websites, including partner and integration providers, that have their own privacy policies. We are not responsible for the privacy practices of those third parties.

Business use

StribePOS is designed for use by retail businesses and their staff, not for personal or consumer use. If you are setting up a StribePOS account, you confirm you are authorized to do so on behalf of your business.

Your rights

Depending on where you and your business are located, you may have the right to ask whether we hold personal data about you, request a copy of it, and request that inaccurate or outdated data be corrected. Contact us using the details below to make a request.

Policy updates

We may update this Privacy Policy from time to time. We’ll note the date of the latest update at the top of this page, and where changes are significant we’ll aim to let existing customers know directly.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, contact us using the details in the footer below, or via WhatsApp.

Privacy Policy