Refund Policy

StribePOS is operated by RETAIL SALE SOLUTIONS (HK) LIMITED (零售銷售解決方案（香港）有限公司), Hong Kong Business Registration No. 80094356 (“StribePOS”, “we”, “us”). This policy explains when a refund is available for our software and hardware.

Software

Refunds are considered for the unused portion of a subscription if a serious functional error occurs, and:

• the error is reported to us within 3 days of discovery, and
• the issue remains unresolved after 5 working days of us being notified.

Refund requests outside of these circumstances will only be considered on an individual basis.

Translation services provided as part of the platform are excluded from all refund provisions and are provided “as-is,” with no liability accepted for inaccuracies in translated content.

Hardware

Equipment purchased through StribePOS includes a 12-month guarantee from the date of delivery. During this period, we repair or replace faulty items at no charge.

Refunds for unwanted equipment are not normally considered. All equipment sales are final once delivered, except where the equipment is faulty under the guarantee above.

What is not covered

Refunds and returns are not available where there is evidence of misuse or tampering, on either the software or the equipment.

Contact us

To report an issue or request a refund, contact us using the details in the footer below, or via WhatsApp.